Refund Policy – Shopletto

. General Policy Overview

Our refund and return policy is designed to ensure fairness and transparency for both our customers and our business.

Refunds and returns are applicable only to eligible products purchased directly from Shopletto.
Certain items, such as intimate apparel, personal care products, or customized items, may not be eligible for returns due to hygiene or personalization reasons.
Products must be returned in their original condition to qualify for a refund.

Shopletto reserves the right to modify or update this Refund Policy at any time. Updates will be effective once posted on our website.

To be eligible for a refund:

The item must have been purchased directly from the official Shopletto website.
The return request must be submitted within the return window of 7–15 days (depending on the product category) from the date of delivery.
The product must be unused, unworn, unwashed, and returned with all original tags, packaging, accessories, and proof of purchase (such as order confirmation or invoice).
Items damaged due to misuse, negligence, or improper care by the customer will not be eligible.

For hygiene, safety, and customization reasons, the following categories of products are not eligible for refund or return:

To initiate a return, customers must follow these steps:

Submit Request: Contact Shopletto’s customer service team within the eligible return period at support@shopletto.com or through your account dashboard.
Approval & Instructions: Once your request is reviewed, our team will provide a Return Authorization Number (RAN) along with instructions on how to ship the product back.
Packaging: Pack the item securely in its original packaging with all accessories, tags, and invoices. Products returned without proper packaging may be declined.
Shipping: Send the product to the designated return center address provided by Shopletto. Customers are responsible for return shipping costs unless the return is due to a Shopletto error (e.g., wrong item sent, defective product).
Verification & Processing: Once received, our team will inspect the product for eligibility. If approved, a refund will be initiated.

Refunds are processed within 7–14 business days after we receive and inspect the returned item.
The time taken for funds to appear in your account may vary depending on your bank or payment provider.
Refunds will only be issued to the original payment method used for purchase.

In certain circumstances, only partial refunds may be granted:

Items returned with missing accessories, packaging, or tags.
Products not in their original condition but still resellable.
Orders returned outside of the specified return period (at Shopletto’s discretion).

Partial refunds will be calculated based on the condition and usability of the returned item.

Exchanges are allowed only for eligible items and subject to availability.
If the requested size, color, or product is unavailable, customers may opt for store credit or a refund instead.
Exchanges must follow the same return process described above.

If you receive a product that is defective, damaged, or not as described:

Contact customer support within 48 hours of delivery.
Provide supporting evidence (clear photos or videos of the issue).
Shopletto will cover the return shipping costs for verified defective or wrong items.
Customers may choose between a replacement, exchange, or full refund.

Orders can only be canceled before they are shipped.
Once shipped, the standard return and refund process applies.
In case of prepaid orders canceled before dispatch, a full refund will be issued to the original payment method.

If you haven’t received a refund within the expected timeframe:

First, check your bank account or payment app again.
Contact your bank or payment provider, as processing delays are common.
If the issue persists, contact Shopletto customer service at support@shopletto.com for assistance.